Note: Existing users will be able to use their Zoho Analytics integration without any changes. Going forward, users will be able to integrate with ManageEngine Analytics Plus Cloud to analyze business data and create reports/dashboards. SDF-103800 : ManageEngine Analytics Plus Cloud now integrates with ServiceDesk Plus as cloud-based reporting & business intelligence service instead of Zoho Analytics.SDF-103302 : In custom triggers, you can now edit custom notifications in HTML mode.In non-ESM setup, SDAdmins can configure DR from Admin > General Settings > HA Configuration.In ESM setup, OrgAdmins can configure DR from ESM Directory > General Settings > HA Configuration.When a primary server is down, the secondary server takes over the primary server functions and serves the application. DR works by implementing a hot-standby system. SD-104546 : ServiceDesk Plus crashes intermittently if Zia Category/Template prediction is enabled in build 13005 and later.ĭisaster recovery (DR) ensures availability of ServiceDesk Plus when a region or site is down during disaster.SD-103183 : In reply template list view, the number of records to display per page is reset after refreshing the page.

SD-103796 : Error thrown while saving request closure rules in non-English setups.SD-103593 : OutlookAddIn is not loading properly if SAML is configured.SD-104050 : Unable to save Field and Form Rules if more than 100 values are configured in Remove Options action.SD-104752 : Throttle limit to access the following URLs in ServiceDesk Plus-Endpoint Central integration is reached:.SD-103898 : Unable to import users and assets from CSV files in non-English setups.SD-104197 : When a non-SDAdmin technician updates the impact and urgency of a request via sectional edit/inline edit, the priority does not load as set in the priority matrix unless the edits are saved.

SD-103522 : When two requests are created from the same email for different support groups, history is not captured in one of the requests if any automation rules are configured.

SD-103440 : In Add Request form, group and technician lists do not load properly if the number of sites exceeds 100.

SD-104094 : Unable to fetch asset field value in the request details page using Field and Form Rules.

SD-103063 : Technicians are not getting assigned based on technician auto-assign if the Assign technician only after Service Request approval option is enabled in the service template.

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